People, Talent and Operations Manager at CDL Human Resource

Duties:

• Talent Alignment:
• Ensure the organization is staffed with the right people in the right roles to drive strategic and operational excellence.
• Strategic OKR Implementation:
• Support the cascading and alignment of organizational OKRs across all departments in line with the company’s strategic direction.
• Culture Development:
• Foster and maintain a culture that attracts, develops, and retains top-performing (“A”) players while promoting employee engagement and satisfaction.
• Performance Management:
• Design, implement, and manage an effective performance management system that aligns individual goals with organizational objectives and drives accountability.
• HR Systems and Technology:
• Recommend, implement, and oversee an appropriate HR software solution to support OKR tracking, performance management, and other key HR functions.
• Operational Efficiency:
• Ensure all workstations and job roles are adequately staffed and efficiently managed.
• Maintain targeted labor efficiency ratios in alignment with the approved budget.
• Track and report remuneration and performance metrics within the revenue-share pool to ensure organizational viability and profitability.
• Continuous Improvement:
• Identify opportunities to streamline HR and operational processes to enhance productivity, employee experience, and organizational effectiveness.

Requirements:

• Bachelor’s Degree in Human Resource Management, Business Administration, Organizational Development, or a related field.
• Membership with the Institute of Human Resource Management (IHRM) and possession of a valid practicing certificate.
• Minimum of 5 years of progressive experience in Human Resource Management, Talent Development, or Operations Management within the healthcare industry.
• Proven experience in implementing performance management systems, HR processes, and workforce planning aligned to organizational objectives.
• Demonstrated ability to recruit, develop, and retain high-performing teams while fostering a strong performance-driven culture.
• Strong knowledge of HR software systems, OKR frameworks, and modern people analytics tools.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all organizational levels.