Performance Management & Service Delivery Transformation Officer - 3 Posts at Public Service Commission Kenya (PSCK)

For Appointment to this grade, an officer must have: -

• Served for a minimum period of three (3) years in the field of Economics, ICT, Statistics at CSG 11 and above or in a comparable or relevant position in the public service; and
• A Bachelors degree in Economics, Statistics, Computer Science or Business Information Technology or equivalent qualification from a university recognized in Kenya.

Duties & Responsibilities:

• Participating in the development and implementation of performance monitoring system in the Public Service;
• Participating in performance capability reviews to determine Ministries, Departments and Agencies capacity to meet set objectives;
• Participating in the development of citizen scorecards;
• Participating in the development and review of performance contracting guidelines;
• Participating in Vetting of performance contracts; performance evaluation; and development of performance measurement criteria/appraisal instruments;
• Participating in the development of productivity measurement framework for the Public Service;
• Initiating the review of performance evaluation/ appraisal instruments for the Public Service;
• Reviewing of Public Service Excellence Service Award guidelines according to service delivery standards;
• Updating the catalogue of frontline citizen facing services;
• Participating in meetings with Ministries, Departments and Agencies for purposes of development of service delivery standards; 
• Assisting in development and evaluation of performance management policies, regulations and procedures;
• Participating in providing support to Ministries, Departments and Agencies in the alignment of service delivery targets with government priorities; and
• Supporting Public Service institutions in ensuring the development and review of their Service Delivery Charters to changing needs of citizens.