Petrol Station Card Handler - Business Oriented at Stratostaff

KEY RESPONSIBILITIES

• Manage daily fuel card and loyalty card transactions in line with company policies
• Support customer onboarding, account activation, and KYC documentation
• Promote fuel card products and loyalty programs to drive station revenue
• Monitor card usage trends and support basic sales performance reporting
• Handle customer inquiries, billing issues, and account reconciliations
• Maintain accurate records and prepare routine operational and business reports
• Coordinate with head office on card sales, compliance, and customer feedback

Requirements
QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Business Administration, Commerce, Accounting, Finance, International Business, Marketing, or related business field
• Minimum 6 months’ relevant experience in fuel cards, loyalty programs, sales support, banking, or customer service
• Strong business acumen with good numerical and reporting skills
• Proficiency in MS Excel and basic CRM systems
• Excellent communication, interpersonal, and customer-handling skills

SKILLS AND COMPETENCIES

•   Clear verbal and written communication skills, with the ability to explain card processes, system usage, and policies to non-technical users.
• Proven ability to identify issues in transactions or systems, investigate root causes, and implement timely, accurate solutions.
• Demonstrated discipline in following card system procedures, KYC requirements, and internal controls to ensure compliance and data integrity.
• Strong capability to engage customers professionally, resolve card-related issues, and maintain positive working relationships with station teams and head office.
• Ability to interpret transaction data, identify discrepancies, and prepare accurate operational and business reports to support decision-making.