Platform (System) Implementation Specialist at Summit Recruitment and Search

Key Responsibilities

• Foster effective self-leadership and collaboration with Client Partners (CPs), Business Delivery team, and clients to ensure the success of initiatives.
• Gain a deep understanding of solutions, Impact Platform, and Execution Platform systems to support clients effectively.
• Occasionally participate in client meetings with CPs.
• Identify client needs and develop tailored impact journeys/success plans using technology to enhance customer value.
• Communicate impact journeys to the Business Delivery Manager for execution and monitor learning track performance.
• Craft compelling proposals in response to client requests.
• Monitor active users and utilization for each Impact Platform client, collaborating with the Business Delivery Manager and CPs to boost engagement.
• Plan Quarterly and Annual Business Review meetings for clients, making necessary adjustments to learning plans based on outcomes.
• Lead initiatives to increase active users and utilization of Platform resources, fostering client independence and enhancing renewal rates.
• Provide regular encouragement and accountability to leaders on project goals.
• Plan and facilitate meetings and sessions for clients, ensuring effective engagement and outcomes.
• Strategize for future partnerships and secure renewal and expansion of client portfolios on the Impact Platform.

Qualifications

• Relevant Bachelor’s degree.
• Must have a minimum of 4 years’ experience in a similar role including understanding platform solutions, finding out what clients need, and creating personalized plans for their success.
• Must be proficient in technology and very client centric.
• Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
• Must have proven business acumen and project management skills.