Telesales Executive at Indepth Research Services (IRES)

Key responsibilities

• Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
• Developing creative pitches and propositions and follow up with existing clients
• Keeping records of calls and sales and maintain a database of all enquires that come through the CRM
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Following up on new leads and referrals resulting from field activity.
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor..
• Building the sectors database in liaison with Learning and Development Officer/BDO.
• Spending almost 80% of the workday on the telephone communicating with potential clients.
• Contacting potential or existing customers to inform them about our training programs and seminars using scripts
• Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
• Handling customer grievances to preserve the company’s reputation.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Other duties as assigned.

Qualifications and Experience

• Should have at least a Degree or a Diploma in sales and marketing or any other relevant field/course
• At least 2 to 3 years’ telesales experience in any fast-paced company.
• Eloquent and customer-oriented
• Masterly of English with Clear Communication Skills
• Advanced skills in MS Office, PowerPoint, and Excel
• Cool-tempered with perseverance and ability to handle rejection
• Experience in selling training programs and seminars/events
• High level understanding of computer technology
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Outstanding negotiation skills with the ability to resolve issues and address complaints.