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  • Posted: Oct 17, 2022
    Deadline: Oct 21, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an...
    Read more about this company


    Telesales Executive

    Key responsibilities

    • Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
    • Developing creative pitches and propositions and follow up with existing clients
    • Keeping records of calls and sales and maintain a database of all enquires that come through the CRM
    • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
    • Following up on new leads and referrals resulting from field activity.
    • Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor..
    • Building the sectors database in liaison with Learning and Development Officer/BDO.
    • Spending almost 80% of the workday on the telephone communicating with potential clients.
    • Contacting potential or existing customers to inform them about our training programs and seminars using scripts
    • Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
    • Handling customer grievances to preserve the company’s reputation.
    • Participate in marketing events such as seminars, trade shows, and telemarketing events.
    • Other duties as assigned.

    Qualifications and Experience

    • Should have at least a Degree or a Diploma in sales and marketing or any other relevant field/course
    • At least 2 to 3 years’ telesales experience in any fast-paced company.
    • Eloquent and customer-oriented
    • Masterly of English with Clear Communication Skills
    • Advanced skills in MS Office, PowerPoint, and Excel
    • Cool-tempered with perseverance and ability to handle rejection
    • Experience in selling training programs and seminars/events
    • High level understanding of computer technology
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    • Ability to learn about products and services and describe/explain them to prospects
    • Outstanding negotiation skills with the ability to resolve issues and address complaints.

    Method of Application

    Your application should be sent to to us on or before CoB Friday, 21st October 2022 in PDF FORMAT ONLY. Quote the JOB TITLE on the subject of your email.

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