Principal Account Cloud Engineer ACE at Oracle

Account Cloud Engineer (ACE)

The ACE is a customer aligned role responsible for the full Cloud adoption lifecycle from project concept to usage and expansion within the customer.

Role and Responsibilities

• ACE will orchestrate all activity in the account and is always in the leading position.
• Actively involved in the Oracle account team in defining and driving the consumption growth strategy.
• Is accountable for the successful experience of customer(s) in their territory.
• Understands customers overall portfolio, IT and business priorities and establishes a solution that addresses customer needs.
• Establishes self as a Trusted Advisor to customers.
• Informs customers/prospects on Oracle emerging technologies and how they will create value and competitive differentiation
• Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities.
• Acts as customer SPOC for cloud engineering related and consumption-related aspects
• Leads activities and assembles virtual cloud engineering teams to help position the value of Oracle’s Cloud and to set and continually meet customer expectations.
• Leads design, building, preparation, and presentation of customer driven demos and PoCs to diverse audiences, representing the capabilities of the Oracle Cloud Platform.
• Responsible for bringing in workload architects support to ensure design and positioning of holistic solutions to the satisfaction of customer stakeholders.
• Takes ownership for utilizing the right resources internally as well as in cooperation with external stakeholders, to ensure a joined-up approach with the customer in terms of actions and communications
• Takes ownership for coordinating cross-line-of-business resources to conduct Architecture and Technical Workshops, during Sales and Adoption cycles
• Drives activities to increase awareness, demand and adoption of Oracle Cloud portfolio of services.
• As the customer cloud lifecycle manager the role will require to liaise with partners as well as Oracle Services organizations in order to expand the Cloud potential of existing, ongoing projects. .

Skills and Profile

• Broad technical experience of Oracle Technology and Oracle Cloud solutions along with high levels of experience in implementing and accompanying customers in Oracle Cloud adoption.
• Demonstrates leadership capability including the ability to delegate activities & involve the right teams/skills sets.
• 5-10 years’ experience with critical customer IT systems, applications and complex architectures.
• Clearly able to articulate the Cloud offerings in the market and with the ability to lead engagements relevant to Cloud as well as hybrid IT architecture
• Fluent in current Oracle Cloud Portfolio and experienced in designing from simple to complex and large-scale cloud projects
• Translates customer needs into solutions enabling the customer to achieve their goals
• Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).
• OCI Certification will be considered a plus
• Familiarity and certification on Oracle or 3rd party IT Architecture or Service Management frameworks (eg TOGAF, OEA, ECal, ITIL, etc) will be considered a plus
• High level of commercial business understanding
• Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer
• Experience in engaging and influencing senior leaders.
• Ability to build relationships to grow business. Act as a partner to our customers, not just a vendor.
•  Strong collaboration skills and drive for impact and influence
• Experience of owning customer loyalty, culture and change management
• Experience in conflict resolution and negotiation
• Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions.