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  • Posted: Sep 21, 2021
    Deadline: Oct 4, 2021
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    Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Product Manager

    Description

    Job Purpose: 

    Provide a seamless and real time products to merchants and the end customers while ensuring all payments are secure and protected by the most effective systems and supported by a highly skilled team. Responsible of the product’s life cycle from inception, product development, Go Live, consumption by the target customer and day-to-day support to the customers. The product manager will work in partnership with the business and technical teams to design, develop, prioritise and implement the products roadmap.

    Job Responsibilities:

    • Manage and support the development and implementation of the Enterprise Business strategy.
    • Prepare and manage the budget, KPIs, targets and other objectives.
    • Develop, organize and execute the products roadmap according to defined customer segments and strategy objectives.
    • Develop the products through market research, and combining the findings with general requirements, specifications, timelines, pricing and planning to complete development and market strategies.
    • Create, implement and enforce procedures and SLAs within the company policy.
    • Develop, maintain and distribute system guides.
    • Develop a business plan to grow the Enterprise business through effective distribution channels.
    • P&L responsibility for the execution of approved plan to drive growth and development of the products. Ensure profitability.
    • Actively participate in projects with other partners, training and workshops, marketing events and campaigns.
    • Manage and monitor day-to-day progress of the products. Monitor systems performance.
    • Identify and solve challenging business and customer issues with innovative and effective long-term solutions.
    • Prepare, analyse and present timely reports. Update on targets, activities, achievements, pipeline and performance.
    • Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner. Monitor competitor activity and understand trends in the market.
    • Setting and regularly review pricing policies across the products suite.
    • Overseeing the liaison with external vendors to follow up on deliverables, handle issues and escalate as required.

    Key Critical Competencies:

    • A pro-active self-starter who can operate both individually and as part of a team, who is at home with technology, has an enthusiastic approach to their work, able to think out-of-the-box with a high level of attention to detail with limited supervision and within tight deadlines.
    • Excellent communication skills (verbal and written).
    • Ability to proactively monitor customer accounts and take appropriate action applicable.
    • Has a strong sense of innovation.
    • Self-empowered to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    • Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
    • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills; and strong leadership skills.
    • Ability to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities.
    • Expertise in change management and process improvement.
    • Excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. And able to build rapport quickly.
    • Up-to-date with and understands the latest technology trends, new functionalities and with a desire to continue learning.
    • Enjoys working at a start-up environment and not afraid to jump in and get things done.

    Qualifications

    Qualifications:

    • A bachelor's degree in business or Information Technology from a recognized university.
    • At least 5 years product management experience, with strong coaching and mentoring abilities to get the best out of your team.
    • Proven track record and display of experience in managing a product from; inception, development, Go Live and consumption by the target customer with quantifiable results.
    • Good understanding of the Ecommerce dynamics and the levers that affect conversion, and how to translate that into product functionality. Experience in E-commerce, Marketplace, Open APIs, B2B products is a plus.
    • Comfortable with agile scrum development practices, with a collaborative approach to working with development teams.
    • Experience working on cloud platforms to perform tasks such as DevOps, Cloud deployments/management and CICD pipeline.

    Method of Application

    Interested and qualified? Go to Equity Bank Kenya on equitybank.taleo.net to apply

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