Product Manager at World Food Programme (WFP)

ACCOUNTABILITIES/RESPONSIBILITIES:

• Proactively engage and interact with the Head of Automation to propose process optimizations through automation tools;
• Oversight of delivery of prioritised automation requests;
• Manage business expectations in delivery and oversee success of process automation, seeking ongoing opportunities to support or increase business value;
• Coordinate management of progress, assessing impact of challenges or delays, identifying solutions and escalating issues to the attention of the Head of Automation and Automation Working Group where necessary;
• Coordinate initial analysis of requests to identify and propose appropriate tool selection;
• Oversee and coordinate the solution delivery of the automation tools within TEC;
• Create and maintain the Improvement Canvas outlining the vision of the product;
• Create and maintain the Product Roadmap outlining the evolution of the product;
• Present the Product Roadmap for endorsement to the TEC Demand Assessment Board (DAB), when updated;
• Manage the product budget, and prepare cost estimates based on the IT Solution Architect’s high- level effort estimates;
• Keep track of the consumption of purchased time-and-materials quotas;
• Provide guidance to vendors concerning the submission of consumption reports and invoices;
• Approve consumption reports for the insertion of the corresponding Service Entry Sheets;
• In collaboration with the TEC’s Head of Sourcing, create and renew Purchase Orders;
• Report periodically on progress to the portfolio board, informing them of any issues/risks requiring attention. Identify and escalate issues that could affect the product outcomes, timeline or budget.
• Any other duties as required.

DELIVERABLES:

• A well-defined service vision and up-to-date product roadmaps fully aligned with business roadmaps and the needs of end-users.  
• Digital services operating within the defined target KPI values.
• A high level of satisfaction of the Stakeholders, IT Solution Architects, and Development Teams in relation to soft-skills such as effective communication, conflict management, strategic contributions to product’s success, leadership skills, etc. 
• Contribution to improvement of shared processes and tools.
• Build strong partnerships to mobilize resources and implement process automation

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

• University degree in Business Administration, Information Technology or related fields. 

Experience:

• Minimum six years post graduate experience with product/project management, and a proven track record of planning, leading and executing related projects.
• Working experience with service management tools and automation tools.
• Experience in coordinating integration activities between corporate platforms.

Technical Skills & Knowledge:

• In-depth knowledge and experience with Agile and Scrum.
• Knowledge of Product and Project Management methodologies and tools. 
• Experience gathering business and user requirements. 
• Ability to influence cross-functionally to manage projects within a matrix environment. 
• Ability to manage budget, resources and risks.
• Ability to manage Stakeholders also at senior levels. 

Closing: 9, December, 2022