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  • Posted: Mar 29, 2024
    Deadline: Apr 8, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Program Manager


    Reporting to the Senior Manager – Program Management, the position holder will provide program leadership in the pursuit and delivery of complex engineering and information technology solutions for Safaricom programs & projects. Additionally, the role will provide strategic guidance to teams and project managers. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through planning, execution, control and closure of programs and projects.


    Delivery & Progress Management:

    • Develops formal and comprehensive program delivery plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, change requests and tasks.
    • Facilitates project execution, controlling, and closing processes.
    • Manages program progress by ensuring timelines, milestones, deliverables, budget, and quality are executed as planned to achieve business value. 
    • Enforces quality gates during the implementation of projects. This will involve stakeholder engagement and communication management through the project life cycle.
    • Implement and enforce quality gates during project implementation.

    Tools & Metrics Utilization 

    • Tools and metrics utilization to track and improve project performance via EPM, MS Project, JIRA, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan). 
    • Timely reporting, updates, and governance meeting presentations using these tools. 

    Risks Management

    • Proactively identify, manage, and escalate risks and issues throughout the project life cycle.
    • Swiftly mitigate risks and address issues to minimize their impact on project outcomes. 

    CAPEX Utilization 

    • Timely utilization and receipting of CAPEX for all projects within your domain.

    Collaboration & Leadership:

    • Foster collaboration with project teams and with stakeholders to realize shared goals by solving complex problems, open communication, and teamwork. 
    • Provide leadership for direct reports which will include but not limited to interaction at senior levels and accountability/oversight/management.
    • Contribute to the project management knowledge base by sharing lessons learned, best practices, research, to improve the quality of project management.
    • Build capabilities of colleagues and advance the profession.
    • To conduct performance appraisal, motivate and train staff in the section.


    • Degree in Engineering/ICT/Business Related field
    • Relevant certifications, such as PMP (Project Management Professional), Agile or PRINCE2.
    • At least 4 years’ experience in managing programs.
    • Strong knowledge and application of waterfall and agile concepts in project delivery.
    • Ability to inspire teams to achieve business outcome.
    • Excellent problem-solving and communication skills

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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