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  • Posted: Mar 31, 2023
    Deadline: Apr 18, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Huduma Kenya Programme is a Government of Kenya initiative whose aim is to turn around public service delivery by providing efficient and accessible Government services at the convenience of citizens through various integrated service delivery platforms. The Ministry of Public Service Youth and Gender Affairs is implementing the programme through the Huduma ...
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    Program Officer - Business Process Analysis

    Job Purpose    

    • The position is responsible for overseeing the identification, re-engineering and deployment of MDACs services to Huduma Service Delivery Channels to enhance efficient, effective and convenient access by customers.

    Requirements for appointment    
    For appointment to this grade, an officer must have:

    • Minimum of nine (9) years relevant experience, three (3) of which must have served as Program Assistant, Business Process Analysis, HK 4 or in a comparable and relevant position;
    • Bachelor’s degree in any of the following Social Sciences: - Organizational Design, Business Administration/Management or equivalent qualification from a recognized institution;
    • Master’s degree in any of the following disciplines: - Strategic Management, Business Administration or equivalent qualification from a recognized institution is an added advantage;
    • Certificate in Business Process Re-engineering from a recognized institution;
    • Certificate in Results Based Management or equivalent from a recognized institution;
    • Certificate in Computer Application Skills from a recognized institution;
    • Met the requirements of Chapter Six of the Constitution; and
    • Demonstrated a high degree of professional competence in work performance and results and a thorough understanding of national goals, policies and Kenya Vision 2030 and ability to align them to the Secretariat’s mandate.

    Key Duties and responsibilities    
    Duties and responsibilities at this level will entail:

    • Mapping and analyzing business processes of services identified for deployment to Huduma service delivery channels in liaison with the Ministries, Departments and State Agencies;
    • Determining optimal staffing levels required to deliver services deployed in the Huduma centres;
    • Coordinating deployment and the implementation of re-designed processes in the Huduma centres and other Huduma channels of service delivery;
    • Continuously supporting Ministries, Departments and State Agencies in re-engineering processes of services already deployed to improve efficiency; and
    • Preparing status reports on business processing reengineering in Ministries, Departments and State Agencies.

    Method of Application

    Interested and qualified? Go to Huduma Kenya on to apply

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