Programme Administrator, TrustLaw Thomson Reuters at Thomson Reuters

Job Description

The Foundation is recruiting a skilled and dynamic Programme Administrator to support the delivery and expansion of our award-winning TrustLaw programme on a fixed term basis.
 
We use the combined power of journalism and the law to build global awareness of critical issues faced by humanity, inspire collective leadership and help shape a prosperous world where no one is left behind. 

TrustLaw 
 
TrustLaw is the global pro bono service of the Thomson Reuters Foundation. As the world’s leading pro bono legal service, TrustLaw helps high-impact NGOs and social enterprises, to grow, streamline their operations and navigate complex laws and regulations by connecting them with free legal assistance from the best law firms and corporate legal teams around the world. We also deliver groundbreaking legal research on key social and policy issues that our members use to support their advocacy and law reform efforts, and we deliver innovative capacity-building workshops on legal issues across the globe. 

The role

The Programme Administrator will work with a global team to support the day-to-day running of the TrustLaw service and ensure strong service standards. The Programme Administrator has a client-facing role, supporting our membership (non-profit, social enterprise and legal members) to engage with the TrustLaw service, and provides comprehensive administrative support to the TrustLaw team.

This is a six-month, fixed-term contract in Nairobi commencing in October 2021.

As Our Programme Administrator, You Will

• Support vetting, chasing and feedback collection of NGO, social enterprises, and legal members of TrustLaw across regions to ensure TrustLaw quality and growth metrics are met.
• Support the data collection and processing for our pro bono fees and hours reporting.
• Support the coordination of the annual TrustLaw Awards, liaising with regional TrustLaw teams, as appropriate.
• Support, as needed, TrustLaw’s portfolio of law firms, corporations, referral partners, NGOs, social enterprises and other key stakeholders. Administer, monitor and report on accounts and projects on Salesforce, our client relationship management system.
• Support the TrustLaw team with event planning and logistics for certain priority events.
• Administer the service, for example through inputting into databases, planners, and trackers, running Salesforce reports, ensuring members have up-to-date contact information, inputting into quarterly reports, responding to requests for information, etc. 
• Support TrustLaw’s global team with a range of administrative tasks as requested.
• Support the TrustLaw Heads with scheduling team planning sessions (both in-person and online) and arranging other meetings/working sessions as needed.
• Pull from Salesforce dashboards and input regional KPI figures into reporting templates for team review and reflection.
• Assist with other duties as required.

To be our Temporary Programme Administrator, you will likely have:

• A proactive, process-oriented individual with excellent client relationship skills and strong attention to detail.
• Strong experience in general administration and customer service.
• Experience with sophisticated databases, including Salesforce.
• Excellent communication and interpersonal skills.
• Fluent English is a must.
• A highly motivated self-starter, with an ability to work independently as well as part of a team.
• Experience working in the non-profit, development or legal sectors an advantage.