QSSK-Customer Service Operations Officer – Transit Operations at Q-Sourcing Servtec Group

Job Purpose

• This position will be responsible for managing transit shipments through the Port of Mombasa, with a primary focus on cargo destined for Uganda, while also supporting movements into Rwanda, South Sudan, and the Democratic Republic of Congo (DRC).

Key Responsibilities

Transit Operations Management

• Manage end-to-end customer service for transit shipments through the Port of Mombasa.
• Coordinate customs clearance, transport planning, and cargo movement into Uganda, Rwanda, South Sudan, and the DRC.
• Provide customers with timely shipment updates and proactive communication.

Stakeholder Coordination

• Liaise with transporters, customs authorities, shipping lines, border agencies, and internal teams to ensure smooth cargo movement.
• Monitor shipment milestones and resolve operational issues promptly to minimise delays.

Compliance & Documentation

• Ensure compliance with transit procedures, customs regulations, and company SOPs.
• Maintain accurate operational records and prepare customer reports where required.

Continuous Improvement

• Support continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.

Other Duties

• Perform other related duties as assigned.

Qualification and Experience

Education

• Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Clearing & Forwarding, or a related field.

Experience

• Minimum of 3–5 years’ experiencein freight forwarding/clearing and forwarding operations.
• Demonstrable experience managing transit cargo through Mombasa into Uganda is essential.
• Good understanding of transit procedures for Uganda, Rwanda, South Sudan, and the DRC.
• Knowledge of Kenya Revenue Authority (KRA), Kenya TradeNet, and regional transit documentation is an added advantage.

Technical Skills

• Proficient in Microsoft Office applications.
• Knowledge of customs clearance and transit documentation processes.
• Familiarity with regional transit corridors.

Core Competencies

• Customer-centric mindset.
• Strong operational planning and coordination skills.
• Excellent problem-solving ability.
• Strong attention to detail.
• Effective communication and relationship management skills.
• Ability to manage multiple shipments simultaneously.
• Results-oriented with a strong sense of accountability.
• Ability to work under pressure in a fast-paced operational environment.