Job Openings at Q-Sourcing Servtec Group

Job Purpose

• This position will be responsible for managing transit shipments through the Port of Mombasa, with a primary focus on cargo destined for Uganda, while also supporting movements into Rwanda, South Sudan, and the Democratic Republic of Congo (DRC).

Key Responsibilities

Transit Operations Management

• Manage end-to-end customer service for transit shipments through the Port of Mombasa.
• Coordinate customs clearance, transport planning, and cargo movement into Uganda, Rwanda, South Sudan, and the DRC.
• Provide customers with timely shipment updates and proactive communication.

Stakeholder Coordination

• Liaise with transporters, customs authorities, shipping lines, border agencies, and internal teams to ensure smooth cargo movement.
• Monitor shipment milestones and resolve operational issues promptly to minimise delays.

Compliance & Documentation

• Ensure compliance with transit procedures, customs regulations, and company SOPs.
• Maintain accurate operational records and prepare customer reports where required.

Continuous Improvement

• Support continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.

Other Duties

• Perform other related duties as assigned.

Qualification and Experience

Education

• Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Clearing & Forwarding, or a related field.

Experience

• Minimum of 3–5 years’ experiencein freight forwarding/clearing and forwarding operations.
• Demonstrable experience managing transit cargo through Mombasa into Uganda is essential.
• Good understanding of transit procedures for Uganda, Rwanda, South Sudan, and the DRC.
• Knowledge of Kenya Revenue Authority (KRA), Kenya TradeNet, and regional transit documentation is an added advantage.

Technical Skills

• Proficient in Microsoft Office applications.
• Knowledge of customs clearance and transit documentation processes.
• Familiarity with regional transit corridors.

Core Competencies

• Customer-centric mindset.
• Strong operational planning and coordination skills.
• Excellent problem-solving ability.
• Strong attention to detail.
• Effective communication and relationship management skills.
• Ability to manage multiple shipments simultaneously.
• Results-oriented with a strong sense of accountability.
• Ability to work under pressure in a fast-paced operational environment.

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Job Purpose

• This position will be responsible for coordinating the execution of transit transport movements from the Port of Mombasa to Uganda, with additional responsibility for cargo destined for Rwanda, South Sudan, and the Democratic Republic of Congo (DRC).

Key Responsibilities

Transport Operations Coordination

• Coordinate the daily execution of transit transport operations from Mombasa to Uganda, Rwanda, South Sudan, and the DRC.
• Plan and allocate transport resources to ensure timely collection and delivery of cargo.
• Liaise with transporters, customs agents, border officials, and internal teams to facilitate seamless cargo movement.
• Monitor truck movements and proactively manage any operational delays or exceptions.

Documentation & Compliance

• Ensure all transport documentation is complete, accurate, and compliant with customs and transit regulations.
• Ensure compliance with company policies, safety standards, and regional transit procedures.

Shipment Tracking & Reporting

• Track shipments from dispatch through to final delivery and provide timely operational updates.
• Maintain accurate operational records and prepare transport performance reports.

Problem Resolution

• Resolve transport-related issues promptly to minimise service disruptions.
• Support cost control initiatives by optimising truck utilisation and transport planning.

Other Duties

• Perform other related duties as assigned.

Qualification and Experience

Education

• Diploma and/or Clearing & Forwarding Qualification, or equivalent.

Experience

• Minimum of 3 years’ experiencein transport operations or transit logistics in Mombasa.
• Strong knowledge of transit transport operations from Mombasa into Uganda is essential.
• Working knowledge of transport corridors serving Rwanda, South Sudan, and the DRC.
• Good understanding of regional customs and transit documentation requirements.
• Experience working with transport management systems and Microsoft Office.

Core Competencies

• Strong planning, coordination, and organisational skills.
• Excellent communication and problem-solving abilities.
• High attention to detail and critical thinking.
• Ability to work under pressure and manage multiple priorities.
• Results-oriented with a proactive, “can-do” attitude.
• Strong collaborator with the ability to work independently.