QSSK- Market Activators Supervisor at Q-Sourcing Servtec Group

Job Purpose

• The Market Activators Supervisor is responsible for sales planning, leading, coaching, and motivating a team of market activators to achieve sales targets, deliver excellent customer service, and ensure compliance with policies and procedures. The role involves target setting, monitoring team performance, providing continuous training, preparing daily reports, and driving productivity to meet business objectives.

Key Responsibilities

Team Leadership & Management

• Supervise, guide, and motivate market activators to achieve set targets.
• Conduct daily team briefings, coaching sessions, and performance reviews.
• Monitor attendance, punctuality, and adherence to work schedules.
• Foster a positive and high-performance sales culture.

Sales Performance Management

• Track and analyze daily, weekly, and monthly sales performance.
• Ensure achievement of sales KPIs and revenue targets.
• Identify performance gaps and implement corrective action plans.
• Prepare and submit sales performance reports to management.

Coaching & Development

• Train new and existing sales agents on products, sales techniques, and customer engagement.
• Conduct side-by-side coaching and call monitoring where applicable.
• Develop action plans for underperforming team members.
• Support career growth and succession planning within the team.

Customer Experience

• Ensure customers receive professional and quality service.
• Handle escalated customer complaints and resolve issues promptly.
• Monitor customer feedback and implement improvement initiatives.

Operational Excellence

• Ensure compliance with company policies, procedures, and regulatory requirements.
• Maintain accurate sales records and documentation.
• Support implementation of sales campaigns and promotional activities.

Reporting & Analysis

• Generate regular sales and productivity reports.
• Analyze market trends and customer needs to identify sales opportunities.
• Provide recommendations to improve sales performance and operational efficiency.

Qualification and Experience

Education

• Bachelor’s Degree or Diploma in Business Administration, Marketing, Sales, or a related field.

Experience

• Minimum of 5 years’ sales experience.
• At least 1 year of team leadership or supervisory experience.
• Proven track record of achieving sales targets.
• Experience using various reporting tools.

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience with sales reporting and analysis tools.
• Knowledge of sales performance metrics and KPIs.

Core Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Coaching, mentoring, and training abilities.
• Analytical and problem-solving skills.
• Results-oriented with strong business acumen.
• Ability to work under pressure and meet deadlines.

Working Conditions

• Office-based, field-based, or hybrid depending on business requirements.
• May require extended working hours during peak sales periods.
• Frequent performance reviews and target-driven environment.