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  • Posted: Feb 21, 2023
    Deadline: Mar 10, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company


    Quality and Performance Supervisor


    Our client is looking who is in the high-tech space offering global technical services is looking for a Quality and Performance Supervisor to join their vibrant team in Nairobi.


    • Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
    • Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
    • Support employee development by providing detailed feedback.
    • Identifying gaps      in performance and knowledge for the new and old team
    • Submit relevant daily team performance reports as per the company standards.
    • Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
    • Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
    • Conduct frequent audits to ensure compliance with company standards.
    • Monitoring employee attendance and reporting gaps observed to the HR department for further disciplinary action if necessary.
    • Managing projects involving a team of employees working on specific tasks towards common goals.
    • Collaborates with all departments to ensure organization goals are met.



    • 6-10 years of experience as a Quality and Performance Supervisor or a similar role
    • BS degree in Management, Administration or a related field
    • Call center, customer service, or supervisory experience may be required.
    • Proficiency with technology, especially computers and software applications


    • Exceptional verbal and written communication skills.
    • Strong understanding of company products, policies, and services.
    • Ability to coach, train, and motivate employees and evaluate their performance.
    • Excellent problem-solving, leadership, and customer service skills.
    • Analytical, efficient, and thorough.
    • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on to apply

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