Quality Assurance Specialist at Britam

Job Purpose:

The Quality Assurance (QA) specialist will oversee the activity of the quality assurance with Internal Audit department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the Britam’s products and/or development processes.

Key responsibilities:

• Develops, implements, and manages processes to ensure that systems and products meet required specifications for quality, function, and reliability prior to delivery.
• Collaborate in the design and implementation of efficient and effective quality assurance systems across the Britam group.
• Ensure that QA/QC processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices, ensure compliance with evolving innovations, and ensure responsiveness to new technologies as they become available.
• Identifies and sets appropriate quality standards and parameters for systems, products and business rules.
• Communicates quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
• Coordinates IT systems and product testing processes.
• Participates in IT systems and product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Perform quality assurance role for any strategy IT systems replacement, major upgrade or acquisitions.
• Reviews client, customer, and user feedback to confirm quality.
• Maintains compliance with the relevant local and international applicable laws, regulations, guidelines, and policies.
• Develop and maintain systems and products quality assurance policies, procedures, and QA success criterion.
• Undertake systems quality assurance reviews and recommend corrective actions.
• Conduct user training of Quality Assurance i.e. policies, standards and best practices.
• Performs other duties as assigned. 

Other responsibilities:

• Hires and trains quality assurance staff, if and when required.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.  
• Training of other department users on quality assurance standards.
• Training of both the Audit Team and the Risk and Compliance on quality assurance.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Business, Computer Science, Operations, Quality Management, or field related to the products being developed required.
• Three to five years of experience in related field required with supervisory experience a plus. 
• Certification of Control will be a huge plus (ISO 9000 etc.)
• Sound understanding of methodologies of quality assurance and related standards.
• Proficiency of databases, financial systems and Use of automated software testing and quality control tools.
• Ability to train and mentor other staff members.
• Excellent communication skills.
• Great attention to details.

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.