Quality Assurance Specialist at Britam

Job Purpose:

• The Quality Assurance (QA) role will focus on the processes utilized in the project efficiently to generate quality project deliverables.
• The QA specialist will assess project activities, documentation(s) and processes, to help enforce project standards, compliance to policies and procedures and enhancing project work in eliminating project defects.
• This role focuses on the supporting the processes teams use to maintain standards and produce quality deliverables; will oversee the activity of the quality assurance together with the Internal Audit team.  

Key responsibilities:

• Develops and maintains systems and products quality assurance policies, procedures, and QA success criterion, across the Britam Group.
• Ensures that QA/QC processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices.
• Enforces compliance with evolving innovations, and supports responsiveness to new technologies as they become available.
• As a QA Project team member, will plan and oversee the QA activities.
• Evaluates and enforces the Test Strategy / Test Plan defining the QA approach, timeline, entry/exit criteria for all assigned projects.
• Actively contributes to project estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk and resources.
• Provides effective and timely communication of QA status, progress, issues and risks to the Project Manager.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Manage compliance to Quality Assurance requirements and their flow down to the project Team.
• Formulates timely reports on QA status and documentation to track progress in assigned projects.
• Directs the activities of the QA analysts by providing technical and SME guidance, assistance and training.
• Identify training requirements with project teams. Conduct user training on QA i.e. policies, standards and best practices.
• Communicates quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
• Responsible for QA team members achieving identified work quality and productivity measure determined by both QA Supervisor and QA Manager.
• Demonstrates subject matter expertise in all assigned projects and tasks.
• Make documentation of internal audits and quality assurance activities
• Analyze the data to find the areas for improvement.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Business, Computer Science, Operations or Quality Management.
• Project Quality Assurance qualifications. Licenses or certifications required by the position may include ISO 9000, PMP, PMI, CIA.
• Previous Experience (3 - 5 years) in Project Quality Assurance, preferably within financial institutions / environment(s).
• Qualification as auditor in accordance with the ISO 9001 standard or proven knowledge of ISO 9001 standards is a good to have.
• Problem Solving and root cause analysis (5Way, Pareto, Ishikawa, etc.)
• Experience in working within international and complex environment.

Required Skills/Abilities:

• Understanding of software development life cycle methodologies (particularly Agile).
• Ability to remain consistent and steadfast with tasks assigned.
• Proven work experience as a Quality Assurance Specialist or similar role.
• Working knowledge of tools, methods and concepts of quality assurance.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.