Quality Service Manager at Lutheran World Federation

DUTIES AND RESPONSIBILITIES

•  Lead development, implementation and review of quality services activities and budgets; continuously monitoring activities against work plans to identify possible areas of improvement, making recommendations and recording lessons learnt.
•  Provide oversight to Quality Service program activities ensuring compliance with policies and procedures as provided by LWF, funders and legislation.
•  Support oversight in management, implementation and improvement of service delivery in liaison with the Area Manager.
•  Build capacity of quality service and project teams in education and reception center management while promoting a conducive work environment and teamwork.
•  Supervise and empower the Quality Service team to develop, monitoring tools, reporting templates and service delivery procedures.
•  Coordinate preparation and submission periodic (daily, weekly, monthly, quarterly, semi-annually and annual) reports of activities, evaluations, recommendations and action plans.
•  Participate in internal and external meetings, as well as identify opportunities for partner collaboration as appropriate in addition to other activities such as advocacy, dissemination and knowledge management.
•  Develop area program concept notes and proposals for existing and new donors as necessary from time to time.
•  Support the Area Manager in identifying, assessing, monitoring and implementation of measures to reduce or control risks that may impact program delivery, quality and compliance.
•  Carry out relevant tasks related to Quality Service as assigned by the Area Manager.

QUALIFICATIONS AND EXPERIENCE

•  Bachelor's Degree in Project Planning and Development, Education, Development Studies or related fields (Requirement)
•  Proven experience of minimum 5 years working within a humanitarian and development programme. ( Requirement)
•  Experience gained with an international NGO will be an added advantage.
•  Certification in Program Management or other relevant certifications an added advantage.