Senior Relationship Officer-Chama and Sacco Banking at Rafiki Microfinance Bank

Job Description

1. Recruitment of new Chama’s and individual customers.
2. Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
3. Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
4. Customer portfolio management
5. Maintaining quality loan book
6. Attending to Chama and Sacco meetings to cascade bank products and services
7. Cross-selling of other bank products and services
8. Liaison with the communities including barazas to bring Rafiki bank brand awareness
9. Respond to queries related to Chama and Sacco business and timely resolving of customer issues
10. Offering good customer service to all clients.
11. Any other official duties that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• 3-4 years’ experience in business development in a financial institution
• Experience in handling Chamas will be an added advantage
• Business graduate from an accredited University preferably with a major in Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality