Career Opportunities at Rafiki Microfinance Bank

Job Description

1. Recruitment of new Chama’s and individual customers.
2. Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
3. Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
4. Customer portfolio management
5. Maintaining quality loan book
6. Attending to Chama and Sacco meetings to cascade bank products and services
7. Cross-selling of other bank products and services
8. Liaison with the communities including barazas to bring Rafiki bank brand awareness
9. Respond to queries related to Chama and Sacco business and timely resolving of customer issues
10. Offering good customer service to all clients.
11. Any other official duties that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• 3-4 years’ experience in business development in a financial institution
• Experience in handling Chamas will be an added advantage
• Business graduate from an accredited University preferably with a major in Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality

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Job Description

1. Grow the bank’s liabilities, assets and NFI in the SME segment.
2. Effectively manage Portfolio at Risk
3. Grow quality loan book
4. Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
5. Recommend for product development relevant to the SME sector.
6. Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
7. Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
8. Actively ensure customer relationship management
9. Ensuring compliance with both internal and external regulatory requirements.
10. Safeguard and promote the bank’s image with the general public
11. Cross-sell and upsell other bank products
12. Any other official duty that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• Diploma in a business related field
• 3-4 years’ experience in business development in a financial institution
• Experience in handling enterprises will be an added advantage
• Business graduate from an accredited University preferably with a major in Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality

go to method of application »

Job Description

1. Grow the bank’s liabilities, assets and NFI in the SME segment.
2. Effectively manage Portfolio at Risk
3. Grow quality loan book
4. Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
5. Recommend for product development relevant to the SME sector.
6. Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
7. Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
8. Actively ensure customer relationship management
9. Ensuring compliance with both internal and external regulatory requirements.
10. Safeguard and promote the bank’s image with the general public
11. Cross-sell and upsell other bank product
12. Any other official duty that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• Diploma in a business related field
• 1-2 years’ experience in business development preferably in a financial institution
• Experience in handling enterprises will be an added advantage
• Business graduate from an accredited University preferably with a major in Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality

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Key Duties and Responsibilities

1. Generating new business through visiting potential customers to prospect for business.
2. Actively take part in sales activities organized by the Bank to acquire the business.
3. Offer excellent customer experience while interacting with customers on different channels.
4. Gather feedback from customers on Bank products and services to inform improvement decisions.
5. Daily reporting on business acquisition/sales activities
6. Continuously seek to deepen knowledge of the Bank’s offering and the Industry trends.
7. Achieving sales targets within the set period i.e. in both volume and value
8. Handling    customer    issues    and    complaints on allocated products
9. Obtain  all  customer  information  and  documents  required  to open an account and ensure KYC compliance
10. Preparing regular sales activity and performance reports as required.

Knowledge and Experience required for this Role

• Excellent communication skills both oral and written
• Should have a Diploma or degree in a business-related course
• 6 months to 1 year experience in a sales role, preferably in a financial institution
• Should be passionate about pursuing a sales and marketing career
• Confident, Courageous and self-driven
• Strong interpersonal and negotiation skills
• Honesty/ High levels of integrity
• Commercial awareness
• Ability to be an agent of change and innovation with a strong desire to excel
• Ability to deliver set business targets and services with minimum supervision.
• Flexible and willing to travel on short notice

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Job Description

1. Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer.
2. Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships.
3. Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
4. Develop and package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non-funded revenues.
5. Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities, and threats for proactive management.
6. Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices, and market conditions affecting the long-term sustainability and viability of the business and sector.
7. Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions that effectively satisfy client needs.
8. Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
9. Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies.
10. Keep abreast of developments in the market; be aware of and target projects to be carried out by parastatals, government ministries a developmental agency to onboard the projects accounts, the value chain accounts of the end beneficiaries, and related parties.
11. Scope for and onboard collection business from cash-rich corporates with large collections volumes.

Key Competencies, Skills, qualification and Experience

• 7-8 years’ experience in business development preferably in a financial institution
• Business graduate from an accredited University preferably with a major in Sales and Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality

go to method of application »

Job Description

1. Grow the bank’s liabilities, assets and NFI in the SME segment.
2. Effectively manage PAR
3. Grow quality loan book
4. Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
5. Recommend for product development relevant to the SME sector.
6. Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
7. Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
8. Actively ensure customer relationship management
9. Ensuring compliance with both internal and external regulatory requirements.
10. Safeguard and promote the bank’s image with the general public
11. Cross-sell and upsell other bank products
12. Any other official duty that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• 7-8 years’ experience in business development preferably in a financial institution
• Business graduate from an accredited University preferably with a major in Sales and Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality

go to method of application »

Job Description

1. Grow the bank’s liabilities, assets and NFI in the SME segment.
2. Effectively manage Portfolio at Risk
3. Grow quality loan book
4. Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
5. Recommend for product development relevant to the SME sector.
6. Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
7. Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
8. Actively ensure customer relationship management
9. Ensuring compliance with both internal and external regulatory requirements.
10. Safeguard and promote the bank’s image with the general public
11. Cross-sell and upsell other bank products
12. Any other official duty that may be assigned from time to time

Key Competencies, Skills, qualification and Experience

• Business graduate from an accredited University preferably with a major in Sales and Marketing, Finance and/or Economics
• 5-6 years’ experience in business development preferably in a financial institution
• Experience in handling enterprises will be an added advantage
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality