Relationship Manager- Liabilities at Rafiki Microfinance Bank

Job Description

1. Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer.
2. Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships.
3. Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
4. Develop and package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non-funded revenues.
5. Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities, and threats for proactive management.
6. Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices, and market conditions affecting the long-term sustainability and viability of the business and sector.
7. Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions that effectively satisfy client needs.
8. Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
9. Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies.
10. Keep abreast of developments in the market; be aware of and target projects to be carried out by parastatals, government ministries a developmental agency to onboard the projects accounts, the value chain accounts of the end beneficiaries, and related parties.
11. Scope for and onboard collection business from cash-rich corporates with large collections volumes.

Key Competencies, Skills, qualification and Experience

• 7-8 years’ experience in business development preferably in a financial institution
• Business graduate from an accredited University preferably with a major in Sales and Marketing, Finance and/or Economics.
• Competency in MS Office
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity
• Confidentiality