Business Development Representative at Rafiki Microfinance Bank

Key Duties and Responsibilities

1. Generating new business through visiting potential customers to prospect for business.
2. Actively take part in sales activities organized by the Bank to acquire the business.
3. Offer excellent customer experience while interacting with customers on different channels.
4. Gather feedback from customers on Bank products and services to inform improvement decisions.
5. Daily reporting on business acquisition/sales activities
6. Continuously seek to deepen knowledge of the Bank’s offering and the Industry trends.
7. Achieving sales targets within the set period i.e. in both volume and value
8. Handling    customer    issues    and    complaints on allocated products
9. Obtain  all  customer  information  and  documents  required  to open an account and ensure KYC compliance
10. Preparing regular sales activity and performance reports as required.

Knowledge and Experience required for this Role

• Excellent communication skills both oral and written
• Should have a Diploma or degree in a business-related course
• 6 months to 1 year experience in a sales role, preferably in a financial institution
• Should be passionate about pursuing a sales and marketing career
• Confident, Courageous and self-driven
• Strong interpersonal and negotiation skills
• Honesty/ High levels of integrity
• Commercial awareness
• Ability to be an agent of change and innovation with a strong desire to excel
• Ability to deliver set business targets and services with minimum supervision.
• Flexible and willing to travel on short notice