Receptionist - Aesthetic & Wellness Clinic at Nexus Staffing Solutions

Nexus Staffing Solutions is recruiting on behalf of our client, a premium aesthetic, wellness and regenerative care clinic in Muthaiga, Nairobi, for a professional and customer-focused Receptionist.

The successful candidate will be the first point of contact for clients and will play an important role in creating a professional, welcoming and exceptional client experience.

Candidates with previous receptionist or front-office experience specifically within a clinic, hospital, medical centre, aesthetic clinic, wellness centre or related healthcare environment are strongly preferred.

Key Responsibilities

• Welcome and professionally receive clients visiting the clinic. 
• Manage the reception/front-office area and ensure a professional client experience. 
• Answer and manage incoming calls, WhatsApp enquiries and other client communications. 
• Schedule, confirm and coordinate client appointments. 
• Maintain accurate client and appointment records. 
• Respond to client enquiries regarding appointments, services and general clinic information. 
• Coordinate client flow between reception, consultation and treatment areas. 
• Follow up on appointments, enquiries and client requests. 
• Receive and direct visitors appropriately. 
• Handle payments and issue receipts where required. 
• Maintain confidentiality of client information and clinic records. 
• Support administrative and front-office tasks as required. 
• Coordinate with clinical and management teams to ensure smooth client service. 
• Maintain a clean, organised and welcoming reception environment. 
• Represent the clinic professionally and uphold its service standards. 

Qualifications & Requirements

• Diploma or Certificate in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related field. 
• Proven experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or similar healthcare environment is REQUIRED. 
• Experience handling patients/clients in a professional healthcare or wellness setting. 
• Excellent communication and interpersonal skills. 
• Professional and confident telephone and face-to-face communication. 
• Strong customer service and relationship-management skills. 
• Good computer skills, including email, Microsoft Office and digital appointment/record systems. 
• Strong organisation and appointment-management skills. 
• Ability to maintain confidentiality and handle sensitive client information. 
• Excellent attention to detail and record-keeping ability. 
• Ability to remain calm, professional and courteous when handling demanding clients or busy periods. 
• Well-presented, warm and professional personality.