Receptionist at BIMAS Kenya Limited

Job Summary: 

The Receptionist will provide front desk services for the institution.

Job duties and responsibilities:   

Customer Service:

• Receive all incoming calls; direct them to the relevant offices, make outgoing calls as and  when required. Screening telephone calls, enquiries, and requests and handling them as appropriate. This will include receiving and relaying accurate and timely messages and answering of queries where possible.
• Receive, monitor and attend to visitors whilst they await appointments and direct them to the appropriate offices.
• Receive documents and messages, which will delivered to the office and ensuring that these are registered and dispatched / distributed to the respective addressee/staff members
• Prepare monthly reports on Front Desk Operations.

Administrative Support:

• Proper management of courier services for Head Office and the branches.
• In charge of maintaining a neat and tidy reception area so as to maintain the good image of the organization and that the front desk is manned at all times.
• Perform duties of administrative Assistants as and when need arises.
• Proper filing of batch lists among other documents managed at the front desk.
• Liaise with the registry to ensure that all documents received for filing at the registry are well dispatched from the front desk.
• Timely collection and distribution of documents within the office.
• Any other duties as may be assigned

Knowledge and skills required:

• Hold a minimum of a Certificate course in Business Administration /Customer Relations , Customer service, Office Management or any other related field.
• At least one year demonstrated work experience in a Receptionist position /Administrative role, or any other related field working in a private or public organization.
• Excellent organization, communication, time management and self-management skills
• Person of integrity and keen attention to detail
• Approachable and ability to demonstrate professionalism and sound judgement
• Excellent written and verbal communication skills
• Ability to multitask and work independently and as part of a team;
• Computer literacy skills
• Personal of high Integrity;
• Willingness to work long hours with minimum supervision
• Excellent spoken and written English.
• Hold a valid certificate of good conduct