Receptionist II - AN- Scale -KMTC10 - 17 Posts at Kenya Medical Training College (KMTC)

Duties and responsibilities at this level will entail:

• Coordinating all Reception/Customer Care desk activities in the College;
• Manning the Reception/Customer Care desk; in charge of customer service to walk in and online customers, communicating courteously with customers via social media, telephone, email, letter and face to face; directing customers to online resources;
• Ensuring professional, timely, accurate and efficient flow of information to and from customers and stakeholders;
• Responding to various routine inquiries from internal and external stakeholders; directing complex queries to relevant officers and ensuring that feedback is promptly given;
• Providing daily reports to the on emerging customer issues, matters not closed and other matters that require further attention;
• Update daily logs of customers records, including notes about interactions; making recommendations to Management for improving customer experience;
• Collecting feedback/administering feedback surveys/handling suggestion box for immediate action;
• Supervising Reception/Customer Care Assistants working under him/ her; and supervising, training and development of staff. 

For appointment to this level a candidate must have; - 

• Diploma in any of the following disciplines: Public Relations, International Relations and Diplomacy, Corporate Communications, Digital Communications, Front Office/ Customer Service or equivalent qualification from a recognized institution;
• Good communication and interpersonal skills; meticulous attention to detail. 
• In-depth understanding of customer care work/practices. 
• Good command of spoken and written English and Swahili languages (proficiency in Sign Language will be an added advantage)
• Proficiency in Computer Applications; and  
• Fulfilled the requirements of Chapter Six of the Constitution