Receptionist at Salaries & Renumeration Commission

Job Grade: RL 7

Directorate: CORPORATE SERVICES Department: HR&ADMIN

Reporting to: Principal Human Resource Officer

Job purpose

This position reports to the Principal Human Resource Officer and is responsible for the provision of efficient customer care service to staff and members of the public to enable efficiency and effectiveness in the Commission.

Roles and Responsibilities

1. Promote the culture of quality customer care at the Commission through follow up on customers for feedback within stipulated time frame
2. Handle inquiries by clarifying desired information, locating and providing information to the internal and external clients.
3. Keep Front Office equipment operational by following established procedures and reporting malfunctions.
4. Enhance the commission reputation by accepting ownership for accomplishing requests by exploring opportunities to add value to job accomplishments.
5. Maintain internal and external directories.
6. Extract and follow up on the telephone bills to ensure prompt service delivery
7. Resolve Front Office problems by clarifying customer’s complaints, determine the cause of the same and escalating to concerned department.
8. To keep and avail for staff check in and check out registers
9. Receive client requests relayed through email and telephone and channel them to the concerned persons 
10. Supervision of work at the switchboard and initiate better methods of telephone operations

Qualification and Personal Specification/profile:
Qualifications and Experience

• a. Diploma in Front Office Management/Public Relation/ Customer care
• b. Two (2) years relevant experience

Key competencies

• Demonstrated Computer Literacy
• Good Communication skills
• Good interpersonal skills
• Good organisational skills
• Ability to work under pressure
• Ability to work well with teams
• Problem solving skills
• High sense of confidentiality.
• Demonstrate sound work ethics
• High degree of confidentiality and integrity
• Meets the requirements of Chapter Six of the Constitution