Regional Head-Sustainability & Community Engagement, AME at Standard Chartered Bank Kenya

The Role Responsibilities

Strategy

• Lead and co-ordinate the regions sustainability and community engagement strategy ensuring consistency with the bank's brand promise and alignment with the Group strategy and challenges.
• Lead and monitor the Bank’s Community Investment programmes in the region and provide oversight over the development of the Bank’s Community Investment Strategy and delivery of the Bank’s five core community investment programmes, including GOAL and Futuremakers
• Drive direction and implementation of the Bank’s employee volunteering programme
• Lead strategy development and agenda to ensure the Bank remains industry leading in sustainability.
• Provide direction and co-ordination to businesses, functions and relevant Regional/Country CEOs to develop and execute their agreed engagement strategies on sustainability priorities and ensure alignment with the overall Group strategy.
• Provide a challenging sustainability face to the business agenda through dialogue, workshops and engaging conversations.
• Alignment to Head Corporate Affairs and Brand/Marketing (CABM) AME to drive the regions sustainability strategies and priorities.
• Engage with stakeholders across the Bank to embed the Bank’s sustainability strategy and coordinate the Bank’s country sustainability networks.

Business

• Development and implementation of community engagement strategy consistent with the business strategy.
• Effective monitoring and management of community investment spending in the across the network and effective control of the Bank's fund-raising activities.

Processes

• Responsible for input to the Country Sustainability/ Community engagement strategy.
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Provide support to the team in ensuring that we achieve and maintain satisfactory audit rating
• Maintain accuracy and full compliance for the Sponsorship and Donations Policy
• Ensure good business judgement through following the group Gift and Entertainment Policy and Procedures
• Manage the KCSA and Operational Risk standards for Sustainability in the Region
• Where possible identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies
• Ensure effective system for timely and high-quality reporting and intelligence on sustainability and community engagement/ investment initiatives.

People and Talent

• Able to share and advise on best practices and emerging developments across the country/cluster
• Enhance leadership capability and create a culture of talent development and empowerment in both functions. Champion capability and training requirements for the CA and B&M teams
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Be an effective agent of change and a role model within the bank
• Develop a people culture which encourages and champions change among employees in the daily workplace

Risk Management

• Provide leadership around Risk Management, both reputational and operational to ensure they are proactively identified and mitigated in country and all issues are timely reported/escalated in line with Group and local policies and procedures
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks pertaining to Corporate Affairs, specifically the Sponsorships & Donations policy
• Awareness and understanding of the key risks facing country/region/group and to the function
• Demonstrate a shift towards anticipation of risk
• Work with Corporate Affairs and Brand & Marketing to mitigate any reputational risks
• Act as a gatekeeper for all sponsorship and donations approvals as part of ORF

Governance

• Oversee governance of community sponsorships and donations made by the Bank, fundraising policies and procedures.
• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Corporate Affairs, Brand & Marketing team
• Responsible for delivering effective governance, capability to challenge fellow executives effectively, and willingness to work with any local regulators in an open and co-operative manner.
• Accountability for the Sustainability scorecards
• Awareness and understanding of the regulatory framework, in which the group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support Corporate Affairs and Brand & Marketing team to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
• The conduct of individuals in Corporate Affairs and Brand & Marketing, ensuring behaviours set out in the Group Code of Conduct are followed. 
• Corporate Affairs and Brand & Marketing achieving the outcomes set out in the Conduct Principals and Pillars. 
• Both direct and indirect/dotted line managers are individually accountable to proactively communicate, collaborate and agree on the conduct ratings of employees.

Key Stakeholders

Internal - functional

• Country Heads of Corporate Affairs and Brand & Marketing
• Regional Head of Corporate Affairs and Brand & Marketing
• Group Sustainability

Internal – regional and country level

• Cluster and Country CEOs
• Cluster and Country Business Heads
• Cluster and Country Functions Heads
• Legal and Compliance Heads

External

• Vendors and suppliers
• Network with regional peers in the industry and other sectors
• Community partners / Project implementation NGOs

Other Responsibilities

• Establish strong links with outside bodies and lead the relationships where designated - for example industry associations, academia, think tanks, diplomatic missions and other networks of opinion formers to promote the Bank's position.
• Lead internal reporting on sustainability and community engagement to country/regional senior management
• Promote external thought leadership on sustainability through in-country local and international forums and selected roadshows.
• Promote internal understanding of sustainability through internal communication campaigns, creative media and dialogue.
• Embed Here for good and Group's brand and values in Sustainability
• Perform other responsibilities assigned under Region, Country, Business or Functional policies and procedures.

QUALIFICATIONS:

Key Behaviours 

• Ability to work with senior management to develop and roll out approved strategy.
• Influencing across of a culturally diverse team across functions and geographies without direct reporting line.
• Responsibility and perseverance.
• High standards of professional integrity.
• Experience within Sustainability/ Community investment area.
• Experience working within the financial services industry would be highly desirable.
• Degree educated or equivalent
• Prior experience engaging with NGO partner/ senior government officials.
• Strong team orientation, working effectively in virtual International teams
• Enjoys challenges and strives to Continuously Improve the Way we Work

Functional

• Strong proven experience in sustainability and community engagement
• Degree educated or equivalent
• A proven track record of developing and delivering sustainability and community engagement initiatives
• Strong track record in a reputable organization – preferably an international organization

 Talent, Skill & Knowledge

• Proven experience of managing NGO relationships
• Existing network of sustainability contacts at Regional level
• Strategic acumen
• Conceptual thinking - able to structure and organize
• Execution orientation - able to execute and deliver results
• Service and customer centricity
• Influencing and networking
• Presentation and communication
• Ability to manage in a geographically and culturally dispersed environment