Regional Property Manager at Acorn Holdings Africa

Role Purpose

You will oversee the day-to-day operations of a Regional Portfolio by implementing policies, procedures, and practices to enable each property to meet budgeted financial goals and achieve its KPIs. This portfolio is comprised of at least 3 Qwetu properties. Regional Property Managers will provide direction and leadership to growing teams of property management teams. This position reports to the Customer Experience Director.

Key Responsibility Areas

• Provide overall direction and supervision of day-to-day property management with oversight responsibility for the management of the properties within the geographic region.
• Direct activities of Management office, Maintenance, Hygiene, and Security staff - minimum supervision of 20 staff members are required.
• Ensure timely and accurate reporting for their building portfolio including vacancy and budget variances, staffing needs, upcoming inspections, and others, as needed.
• Regularly visit the properties, inspects property operations, and review periodic reports from each property manager to determine the progress of occupancy and other KPIs.
• Responsible for resolving resident relation issues and escalated issues from residents.
• Work with property managers to recruit, retain and develop staff at all levels –Perform disciplinary activities. Performs performance evaluations on supervised employees.
• Motivate associates, recognizing and assisting associates to grow by providing constructive feedback and ensuring proper training.
• Inspect properties to ensure the highest standards are maintained; evaluate maintenance, grounds, and housekeeping operations in areas of efficiency.
• Assist in or develop corrective programs for properties when needed.
• Maximize income and control costs for each property.
• Be responsible for monthly review of financial reporting and budget variance analysis with Property Management Teams. monitors and makes recommendations on budget performance.
• Train and ensure Management Teams are utilizing their resources efficiently.
• Work with the corporate office to ensure that risk management practices are implemented and followed.
• Oversee, develop, and implement marketing/advertising plans across markets in conjunction with the Marketing/Brand Manager.
• Review with managers and maintenance staff the preventative maintenance program.
• Be responsible for property contracts.
• Oversee the processing of work orders and invoicing.
• Monitor Leasing/renewal activities through the management system.
• Monitor internal processes of inventory control and purchasing.
• Other related duties as assigned.

Minimum Requirements

• Bachelor’s degree from an accredited university.
• 3-5 years of property management experience or related field.
• Ability to manage effective teams and develop strategic skills.
• Excellent written, oral communication, and presentation skills.
• Knowledge of financial management.
• Strong customer service orientation.
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors.
• Proficiency in MS Office Suite
• Work independently with minimal supervision and be accountable for actions. Must be self-motivated.
• Work efficiently and effectively under stressful situations.
• Organize work, set priorities, and delegate with proper follow-up.
• Collect and analyze data (Analytical).