Regional Vendor Journey Manager at Jumia

Main Responsibilities

1. Map the end-to-end vendor journey with a view to position Jumia as the most preferred vendor partner for ecommerce and on-demand services
2. Proactively identify vendor pain points through a culture of deep dive to ensure appropriate improvement initiatives can be activated
3. Identify opportunities for automation and optimization such as vendor self-service, automation of vendor experience agents and criteria for delisting
4. Continuously enhance product quality through regular reporting of metrics such as out of stock, drop off and return pick up service level agreements
5. Create a knowledge-centre to ensure navigation of critical information on vendor centre and a one-stop shop for vendor communication tools

Required Skills & Qualifications

1. A Bachelor’s degree in business management, engineering, or social sciences
2. 3 - 5 years of operations experience in a similar capability; with experience in process mapping and project management

Expected personal skills:

1. Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making
2. Extensive experience in process-mapping and work-flow management in an operations-centric setting
3. Stellar project management and execution skills to navigate project milestones end to end
4. Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape shopping experience

We Offer

1. A unique experience in an entrepreneurial, yet structured environment
2. The opportunity to become part of a highly professional and dynamic team working around the world
3. An unparalleled personal and professional growth as our longer-term objective is to train the next generation
4. of leaders for our future internet ventures