Relationship Manager: Diaspora Banking at ABC Bank (African Banking Corporation Limited)

As Relationship Manager Diaspora Banking, the Role holder will:

•  Ensure Diaspora business growth for the ABC Bank Group by growing the wallet share of group products within Diaspora banking and cross-sell other products and services of the Group to achieve portfolio growth and enhance value-added relationships with existing customers
•  Acquire new Diaspora customers as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets
•  Ensure business growth within the given portfolio as handed over by the various Diaspora agents
•  Establish contacts with agencies systematically and procure business from them. Working with different Government agencies such as Youth Development Fund, Foreign Affairs Ministry, and Kenyan Missions abroad especially in Europe & North America to gain exposure to the Kenyans abroad
•  Recognizing and referring cross-sell opportunities amongst all the clients within the Diaspora portfolio
•  Consistently meet or exceed sales budget for loans, deposits, revenue and Products per Customer (PPC)
•  Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs
•  Provide customer experience that is consistent across all customer touch points and be among the leaders in the financial services industry in terms of customer satisfaction, loyalty, retention and provide a differentiated experience from other providers in the market place
•  Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues
•  Manage and adhere to the KYC and AML policy
•  Ensure achievement of Total Quality Management

Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:

•  Bachelor’s or Masters Degree from a recognized Institution
•  At least 4 years experience in a similar role
•  Excellent interpersonal and communication skills
•  Strong sales skills
•  Diaspora experience including studying, working and living overseas is highly preferred
•  Ability to work under minimum supervision
•  Ability to travel abroad for Diaspora Market Activations