Relationship Manager- Diaspora Banking at I&M Bank

Purpose:

• The jobholder will be responsible for marketing to both new and existing customers in order to grow quality business on both the assets and liability book and generate revenue lines as per agreed targets with the Diaspora Banking Tribe Lead. The jobholder will also be responsible for retention of existing customers, growing the wallet share from existing business and effective relationship management of the assigned diaspora portfolio.

Primary Responsibilities:

• Develop and implement strategies to grow the assigned diaspora portfolio.
• Deepening relationships with existing diaspora clients through cross-selling and seeking for increased share of client wallet.
• Prepare weekly activity performance reports showing performance against targets, business opportunities, pipeline business for tracking and responsible accountabilities to enable envisaged growth performance.
• Act as a primary point of contact for diaspora clients, providing day-to-day account management and responding to inquiries in a timely manner.
• Ensure Compliance with AML / KYC stipulations for NTB onboarding and ETB management
• Coordinate with other departments within the bank to ensure that services are delivered as promised.
• Provide information about various investment products, such as mutual funds or insurance policies, and helping clients choose appropriate products that fit their needs.
• Make recommendations for concessions and other special requests as may be required by customers.
• Negotiate terms of loans or other financial instruments offered to clients.
• Review statements and other reports to monitor customer accounts.
• Review excess drawings and loan installments in arrears and ensure proactive follow-up of accounts for regularization in order to maintain quality asset portfolio.
• Ensure proper record of customer information and safe keeping of related client documentation.

Person Specifications:

• Bachelor in Business Administration or its equivalent
• Diploma in sales & marketing is added advantage.
• At least 5 years relevant experience