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  • Posted: Jul 5, 2022
    Deadline: Jul 15, 2022
  • Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company


    Relationship Manager – Institutional Banking

    Overall Job Purpose

    The Relationship Manager – Institutional Banking will be  responsible for generating Government and Quasi Government deposit. Duties will include sales presentations, activations and product demonstrations.

    Principle Accountabilities

    • Business planning and growth within government and quasi government institutions.
    • Undertake market situation analysis to identify new business opportunities.
    • Understand customers' businesses and anticipate their requirements.
    • Match customers' needs with HFC product capabilities through presentations and proposals.
    • Negotiate terms and conditions with customers to maximize revenue and profitability.
    • Offer need based solutions to meet the specific investment needs of our customers and prospects.
    • Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
    • Ensure smooth deal implementation and while maintaining high levels of service quality.
    • Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
    • Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
    • Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
    • Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles
    • Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
    • Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
    • Tracking and monitoring of TAT and errors to ensure the minimum threshold is met

    Minimum Qualifications, Knowledge and Experience

    • Bachelor’s degree.
    • Minimum of 3 years’ experience in sales preferable within the Banking Industry.
    • Demonstrate knowledge of banking operations

    Key Competencies and Skills

    • Problem solving and analytical skills
    • Demonstrate integrity and ethical standards
    • Attentive to details 
    • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
    • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
    • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
    • Basic analytical ability with active listening skills.
    • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
    • Ability to maintain confidentiality of sensitive information.
    • Willingness to adapt to changing business needs and deadlines.

    Method of Application

    Interested and qualified? Go to HF Group on to apply

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