Relationship Manager – Institutional Banking at HF Group

Overall Job Purpose

The Relationship Manager – Institutional Banking will be  responsible for generating Government and Quasi Government deposit. Duties will include sales presentations, activations and product demonstrations.

Principle Accountabilities

• Business planning and growth within government and quasi government institutions.
• Undertake market situation analysis to identify new business opportunities.
• Understand customers' businesses and anticipate their requirements.
• Match customers' needs with HFC product capabilities through presentations and proposals.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Offer need based solutions to meet the specific investment needs of our customers and prospects.
• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
• Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles
• Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT and errors to ensure the minimum threshold is met

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree.
• Minimum of 3 years’ experience in sales preferable within the Banking Industry.
• Demonstrate knowledge of banking operations

Key Competencies and Skills

• Problem solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details 
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.