Relationship Manager – Islamic Banking at National Bank of Kenya

Position Scope:

The role holder will be responsible for business growth within Islamic Banking segment through acquisition of new business and portfolio growth. He/she will also be required to implement the Islamic Banking Business Development initiatives within the assigned branch/region, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional relationship management and customer experience.

Key Responsibilities:

• Implement the Islamic Banking business development initiatives in line with the Islamic Banking strategy and business growth plan.
• Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the Bank’s objectives and strategic goals.
• Actively market and drive the uptake of the Islamic banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Ensure day-to-day client relationship management and engagement with customers to foster good and lasting business partnerships for the customer and the Bank.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the Bank to deliver high service standards that delight the customers.
• Ensure compliance with Islamic Banking Shari’ah standards while adhering of the Bank’s policies and other relevant regulations and standards.
• Partner with Regional Management, Branch Management teams and Support Functions to increase the market share of Islamic Banking segment though sustainable business.
• Drive transactional income from Islamic Banking business through effective service and cross selling the Bank’s products and services.
• Establish profitable banking relationships by providing high quality banking and other financial services
• Provide feedback to Management on Islamic Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
•  In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Shariah Compliance guidelines.
• Regularly monitor performing/non performing accounts within the assigned portfolio.
• Any other duty that may be assigned.

Position requirements

Qualifications, Experience, Skills & Personal Attributes:

• A University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Three (3) year’s banking experience in a similar role from a reputable organization.
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking
• Integrity & courage to challenge the status quo.
• Strong persuasion, management, presentation and communication skills
• Excellent stakeholder management and organisational skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions
• Agility and ability to drive change
• Governance – knowledge and ability to ensure good governance practices
• Credit analysis skills and ability to develop credit reports
• Excellent sales/marketing skills
• Negotiation & Exceptional customer service skills
• Relationship management skills