Relationship Manager, Local NGOs & Public Sector at Ecobank Kenya

KEY RESPONSIBILITIES

SALES AND RELATIONSHIP MANAGEMENT 

• Manage existing relationships under segment heads guidance and supervision. 
• Devise and propose service development initiatives 
• Advise on areas such as service enhancement within the sector 
• Implement any public sector improvements agreed. 
• Regularly review individual public sector portfolio performance 
• Attain targeted sales goals, performance targets and customer satisfaction through the effective management of available resources. 
• Together with Heads of Local NGO’s and Public Sector, review Account Plans for all sector customers with a view to enhancing business volumes and earnings 
• Conduct joint sales with CMB Relationship team and product team with emphasis on cross selling to increase wallet share for Ecobank 

BUSINESS DEVELOPMENT 

• Implement marketing strategies to develop existing portfolio and development of new opportunities. Understand customer needs and provide with products and services to satisfy client needs and achieve business objectives. 
• Develop executive contact plan and arrange customer meetings with segment head or head of CMB. 
• Prepare and agree with the segment head on account plan as well as appropriate credit grade, and maximize returns in line with overall CMB business strategy

CREDIT PROCESS 

• Assess risk and business strategies of local NGO”s and Public sector players in line with the bank’s target market and risk appetitive agreed with credit risk. 
• To be aware and fully understand, all terms and conditions required to facilitate good credit origination, processing and relationship management. Provide financial information for use in preparation of credit facilities. Maintain financial records for all borrowing customers. 
• Ensure no loss of existing public sector relationships. Ensure any advance effects noted on any credit facilities advanced is promptly escalated and addressed as per the credit policy.

EDUCATION & EXPERIENNCE

• Bachelor’s/Master’s degree in Business Administration, Banking, Economics, Marketing or related field of study
• At least 3 years sales experience with good sales track record, preferably in Commercial, Institutional or Corporate Banking; 
• Ability to interact and negotiate with the clients. 
• Customer focused & results orientated; Good verbal and written communication skills. 
• Ability to pull together various resources to sell and deliver customer solutions; 
• Good organizational and time management skills are highly desirable; 
• Result driven team player; 
• Inclusive, flexible, savvy and sensitive to client culture.

Apply Before
06/30/2023, 04:00 PM