Relationship Officer – Chama Banking (Branch) at Rafiki Microfinance Bank

Purpose of the Job: 

The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas. 

Reports to: Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 
• Deposit mobilization both from Chama different entities and from individuals. 
• Appraise loan proposals for Chama customers and submit for review, approval and disbursement 
• Customer portfolio management 
• Maintaining quality loan book 
• Attending to Chama meetings to cascade bank products and services 
• Cross-selling of other bank products and services 
• Liaison with the communities including barazas to bring Rafiki bank brand awareness 
• Respond to queries related to Chama business and timely resolving of customer issues. 
• Offering good customer service to all clients. 
• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity 
• Confidentiality 
• Negotiation skills 
• Presentation skills