Relationship Officer at Letshego Kenya Limited

Job Summary

Main Purpose (Why does the job exist) To be responsible for providing product sales and service to the target groups as defined in the business strategy.

Critical Deliverables /Core Accountabilities and Responsibilities

• Grow subsidiaries business growth through implementation of the branch sales strategy.
• Process quality loans by ensuring adherence to company policies and procedures
• Prepare monthly sales report
• Build relationships with the relevant stakeholder to grow Letshego’s business.
• Sells the subsidiaries sales and products through digital channels
• Offer excellent customer service to retain the customer base.
• Identifies opportunities for process improvement by gauging customer reactions to processes and policies.

Key Performance Indicators

• Timely Resolution of queries/complaints
• Product Sales /Net Pay-outs
• Customer satisfaction with products & services
• Retain and Grow customer Base

Requirements
Education

•  Bachelor’s degree in Marketing, Business Administration/ Economics or similar field

Experience

•  At least 2 years’ experience in a high ranking Sales and Product financial institution

Knowledge

•  Strong understanding of customer insights and analytics
•  Understanding product and customer lifecycle and management

Skills

•  Integrity and ethical standards
•  Excellent communication skills
•  Organisational and planning skills
•  Analytical skills, good judgment and decision-making ability to interpret businesses’ sales performance and market information.
•  Ability to identify risks and work on mitigating the risks. Multidisciplinary disposition.