Relationship Officer - Personal Banking at Equity Bank Kenya

Key Responsibilities       

Customer Onboarding and Training:

• Onboard and train customers on digital platforms.

Client Acquisition and Marketing:

• Acquire new customers through marketing and institutional visits to private institutions, NGOs, parastatals, and government institutions.
• Conduct strategic marketing drives and forums, including counties and schools.

Customer and Institutional Appraisal:

• Facilitate MOUs and loan facilities through customer and institutional appraisals.

Loan Processing and Management:

• Ensure timely loan approvals and disbursements within SLAs.
• Compile loan applications for discussion at the Branch Credit Committee (BCC).
• Complete loan contracts by explaining risks, reviewing applications, obtaining signatures, and batch proofing.
• Review financial data to determine risk factors for decision-making at the BCC.

Arrears and Post-Disbursement Management:

• Engage with customers daily to manage arrears.
• Conduct post-disbursement visits to ensure customer satisfaction and compliance.

Client Assistance and Relationship Management:

• Assist clients in determining the most suitable loan to meet their financial objectives and needs.
• Promptly follow up on customer complaints until resolved.
• Maintain and manage customer relationships to ensure satisfaction and loyalty.

Deposit Mobilization and Documentation:

• Mobilize deposits

Qualifications

Qualifications, Experience

• University degree in a Business-Related Course, Education, Social Sciences or Advanced Diploma in business related course.
• Overall C+ in KCSE (C+ in mathematics)
• 2-3 Years’ experience
• Sales experience is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Computer literacy with high command in Microsoft suite.