Jobs at Equity Bank Kenya

• The Product Manager – Enterprise Document Management is responsible for shaping and executing the vision, strategy, and roadmap for Equity Group’s enterprise document and records management system, driving the transition to a paperless organization.   
• The Product Manager – Enterprise Digitization will be responsible for shaping and executing the Enterprise applications/product vision and strategy that accelerates Equity Group’s digital transformation agenda in alignment with the Africa Recovery and Resilience Plan (ARRP).  
• Reporting to the Sr. Product Manager, this role will lead the end-to-end lifecycle of innovative, scalable, and inclusive products that empower customers, enhance operational efficiency, and drive sustainable growth across Equity Group’s markets.  

THE KEY RESPONSIBILITIES

Product Management:  

• Lead the end-to-end lifecycle for document management and paperless process products, including requirements definition, feature prioritization, and roadmap planning.  
• Drive adoption and integration of digital signature, workflow automation, and document capture technologies (Example: Docusign, Newgen OmniDocs, Omiscan).  
• Collaborate with cross-functional teams to ensure successful implementation and integration of solutions across business units.  
• Gather and analyze user feedback to inform product enhancements and process improvements.  
• Ensure compliance with regulatory, security, and operational standards for document management and digital processes.  

Stakeholder Collaboration:  

• Work closely with business stakeholders to understand needs and translate them into actionable product features.  
• Communicate product vision, updates, and releases to internal teams, ensuring alignment with business goals.  

 Documentation & Reporting:   

• Coordinate with IT and development teams to deliver integrations and feature enhancements. 
• Document product specifications, user stories, and acceptance criteria for all features and enhancements.  
• Prepare regular reports on project progress, product performance, and user feedback for management and stakeholders.   

Continuous Improvement:    

• Identify opportunities for process automation and workflow optimization within document management and paperless processes.  
• Evaluate and implement new features and technologies to improve user experience and operational efficiency

Qualifications

EXPERIENCE REQUIREMENTS    

• 3+ years of experience in product management, 5 years overall experience, ideally within banking, fintech, or enterprise IT environments.  
• Experience delivering document management and paperless solutions in regulated environments.  
• Strong analytical skills with the ability to translate data into actionable insights.  
• Hands-on experience with Agile (Scrum, SAFe) methodologies.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS 

• Bachelor’s/ Master’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).  
• Certifications in Product Management, Change Management, Agile methodologies including but not limited to /Scrum/SAFe certifications is a plus.

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Key Responsibilities:

Onboarding and Customer Management:

• Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
• Identify prospective leads and recruit new customers.
• Conduct outreach and manage relationships for customer retention.
• Utilize existing partnerships to expand the customer base.

Loan Processing and Compliance:

• Guide customers through the loan application process, including business and home visits to verify financial information and securities.
• Ensure timely loan approval and disbursement within SLAs.
• Present client requests for approval and manage security perfection and disbursement.
• Initiate recovery processes for overdue accounts.

Marketing and Sales:

• Conduct marketing outreach to onboard new customers.
• Cross-sell and upsell bank products.
• Recruit ecosystems by leveraging established relationships.

Training and Policy Adherence:

• Train branch staff on Biashara Banking lending policies, procedures, and new products.
• Ensure compliance with credit policies and act as the custodian of bank policy in the branch.

Customer Service and Support:

• Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
• Liaise with internal and external stakeholders in the branch environment.
• Mobilize clients for financial literacy training and guide them on maintaining proper records.

Portfolio and Relationship Management:

• Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
• Conduct post-disbursement visits and baseline all customers.

Deposit Mobilization and Documentation:

• Mobilize deposits

Qualifications

• University degree holder with preference in Education, Social sciences, or Business-related field.
• Overall mean grade of C+ in KCSE
• 3-4 Years’ experience
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Sales experience is an added advantage.
• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
• Excellent business relationship management skills and business closure techniques.
• Ability to develop, plan, execute and implement according to laid business strategies.
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong training /coaching skills.
• Strong communication, presentation, and negotiation skills.
• Strong analytical and problem-solving skills.

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Key Responsibilities       

Customer Onboarding and Training:

• Onboard and train customers on digital platforms.

Client Acquisition and Marketing:

• Acquire new customers through marketing and institutional visits to private institutions, NGOs, parastatals, and government institutions.
• Conduct strategic marketing drives and forums, including counties and schools.

Customer and Institutional Appraisal:

• Facilitate MOUs and loan facilities through customer and institutional appraisals.

Loan Processing and Management:

• Ensure timely loan approvals and disbursements within SLAs.
• Compile loan applications for discussion at the Branch Credit Committee (BCC).
• Complete loan contracts by explaining risks, reviewing applications, obtaining signatures, and batch proofing.
• Review financial data to determine risk factors for decision-making at the BCC.

Arrears and Post-Disbursement Management:

• Engage with customers daily to manage arrears.
• Conduct post-disbursement visits to ensure customer satisfaction and compliance.

Client Assistance and Relationship Management:

• Assist clients in determining the most suitable loan to meet their financial objectives and needs.
• Promptly follow up on customer complaints until resolved.
• Maintain and manage customer relationships to ensure satisfaction and loyalty.

Deposit Mobilization and Documentation:

• Mobilize deposits

Qualifications

Qualifications, Experience

• University degree in a Business-Related Course, Education, Social Sciences or Advanced Diploma in business related course.
• Overall C+ in KCSE (C+ in mathematics)
• 2-3 Years’ experience
• Sales experience is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Computer literacy with high command in Microsoft suite.