Relationship Officer – SACCO Assurance - 2 Posts at Tower Sacco

JOB DESCRIPTION

• Responsible for acquisition of SACCO Assurance business within the assigned region/branch with the objective of selling SACCO Assurance products to both our customers and other suitable prospects through direct approach and referrals. This job therefore will assist in growing the overall SACCO’s profitability through Non-funded income generated from Insurance sales commission.

Duties

• Grow the SACCO Assurance book by bringing in new business as per the set targets.
• Collect market intelligence in regards to insurance products and relay the same to the relevant parties.
• Develop good working relationships with various departments, working closely with branch teams to generate insurance business and leads through their customers.
• Champion Insurance products and all relevant business processes and further carry out training at the branch level to sensitize branch staff on SACCO Assurance business.
• Suggest new/emerging products/marketing channels for products/service distribution.
• Ensure retention of all businesses within one’s portfolio.
• In conjunction with the Relationship Officer SACCO Assurance, conduct market research through constant market feedback, and periodically review of insurance products.
• Execution of day-to-day Insurance operations at branch/regional level which entails new business development and cross-selling of insurance products, claims administration and documentation.
• Management of customer’s premiums when they fall due and follow-up on insurance policy renewals to ensure desired business retention ratios are achieved through timely reminders and engagements with respective customers.
• Ensure all collaterals and assets that have the SACCO’s interest are properly and comprehensively insured and the SACCO’s interest properly noted.
• Ensure compliance with all regulatory and internal procedures in relation to SACCO Assurance business.
• Ensure compliance with the Data Protection laws, policies and procedures of the SACCO.
• Compliance with Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT) laws and ensuring KYC is carried out to all clients.
• Support assigned branches achieve SACCO Assurance targets and conduct regular performance reviews with the Branch Managers and Branch teams.
• Prepare periodic reports.
• Any other duty that may be assigned by the Relationship Officer–SACCO Assurance, Head of Operations or any other person in authority.

Background Requirements

• Excellent communication and presentation skills.
• Goal driven and result oriented.
• Good negotiation skills.
• Excellent customer care skills.
• Ability to develop and implement regional sales strategies.
• Attention to details.

Preferred Qualifications

Formal Qualifications

• A Bachelor’s degree in related field, Higher Diploma / Diploma in Insurance.
• Certificate of Proficiency (COP) in Insurance.
• Certification in either of the following; ACII, AIIK or progress towards the same will be an added advantage.
• KCSE C (Plain) with C (plain) in Mathematics and English.
• At least 3 years relevant experience in the same or related position.