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  • Posted: Mar 27, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
    Read more about this company


    Relationship Officer


    • Prospecting and drawing leads for new business from potential clientele, and meeting the disbursement, collection and new business targets as set from time to time.
    • Meet with applicants to obtain information for loan applications and to answer questions about the process.
    • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
    • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
    • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
    • Prepare and review loan agreements to ensure that they are complete and accurate according to policy.
    • Negotiate payment arrangements with customers who have delinquent loans and ensure the loan collection and recovery process is effected and maintain a repayment rate of at least 95%. 
    • Presenting of complete loan application documentation to the Credit committee for approval or recommendation within the agreed timelines of the customer service charter. 
    • Ensure all customer records are up to date at all times. These include, but not limited to: Customer loan statement and repayments, client’s documentation in the file.
    • Identify business ideas by researching industry and related events, publications, and announcements.


    • Bachelor's degree in Business Administration or a related field.
    • Previous experience in a customer-facing role, preferably in the financial services industry.
    • Strong communication and interpersonal skills, with the ability to engage effectively with clients from diverse backgrounds.
    • Knowledge of microfinance products, services, and operational processes is preferred.
    • Excellent sales and negotiation skills, with a proven track record of meeting or exceeding targets.
    • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
    • Proficiency in computer applications, including MS Office Suite and banking software.

    Method of Application

    Interested and qualified? Go to Stellar Human Resource Solutions on to apply

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