Remittance Officer at Co-operative Bank of Kenya

Reporting to the Manager Remittances, the Remittance Officer will be charged with the responsibility of promoting remittances from the diaspora by providing cost effective ways of sending money home and actively initiating strategic business alliances/partnerships that will lead to long term business ties with Kenyans abroad & foreign investors interested in investing in Kenya. The holder will also need to provide an enabling working environment for remittance partners which will spur their growth in addition to ensuring growth in the bank’s liability book and remittance volumes.

The Role

Specifically, the successful jobholder will be required to:

• Remittance Partner Support – by offering support to both existing and newly onboarded money remittance partners. He/ She will be a key point of contact between the bank, branch, agents and partners. 
• Branch support by cultivating a working relationship with SSAs in the branches
• Support the branches with transactions amendments, cancelations, refunds, re-instatements, destination changes, limit amendments
• Engage with non-performing branches to establish challenges and support with closure
• Track remittance performance for all branches and identify declining trends for remedial action
• Champion branch remittance campaigns
• Initiate partnership conversations with potential money remittance companies
• Liaise with internal stakeholders during money remittance onboarding process
• Track remittance performance for all channels and identify trends for areas of focus
• Prepare and share remittance reports with internal stakeholders
• Visit and train branches and sub-agents on remittance services, customer service, KYC and AML to build capacity and competence to ensure branding and service levels are high
• Recruit new and active sub-agents according to the laid down rules and regulations
• Track performance of sub-agents to identify areas of support and password resets by liaising with ICT
• Review transactions from agents to ensure strict adherence to sub-agent payout policies and procedures
• Strick adherence to all regulations, statutes, standard, practices and internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations regarding Compliance

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Hands on banking experience for a period of not less 3 years, with at least a minimum of 2 years in remittance services especially on digital solutions and sub agents
• A Bachelor’s degree in a business-related field from a recognized university
• At least 3-5 years banking experience in Remittance Management with experience in managing a team.
• Extensive knowledge of business industry trends and practices and a good understanding of legislation related to financial services and channel delivery 
• Excellent Problem analysis and solving skills coupled with strong decision-making skills
• Ability to work well in a team, as well as manage multiple priorities in quick time frames
• Proficient in MS Office with excellent report writing & Presentation skills
• Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally