Renewals Team Manager at Nathan Digital

Nathan Digital is looking for a strong, proactive leader to join our growing team as a Renewals Team Manager. If you're passionate about performance management, client retention, and driving team excellence, we want to hear from you!

As the Renewals Team Manager, you’ll oversee a team of Client Retention Specialists, ensuring deliverables are accurate, on time, and aligned with company standards. You’ll be the key link between our Kenya operations and Dubai HQ—bringing clarity, discipline, and leadership into every part of the renewal process.

Key Responsibilities:

• Lead and manage the Kenya-based renewals team (4 pax), ensuring task accuracy, productivity, and timely delivery.
• Track and implement retention strategies to reduce churn and improve freelancer engagement.
• Enforce team adherence to SOPs, communication standards, and quality expectations.
• Act as a liaison between the Kenya team and Dubai HQ, offering daily visibility and reporting.
• Mentor, coach, and manage performance with a focus on discipline and accountability.

What We’re Looking For:

• 3–5 years of experience in team management, customer service, operations, or renewals.
• Proven experience driving performance in fast-paced environments.
• Strong communication, leadership, and decision-making skills.
• Proficiency in CRM tools, Excel, and structured reporting.
• Experience working with offshore stakeholders is a plus.