Reporting Analyst at Safaricom Kenya

Reporting to the Finance Business Partner, the role holder Develop and maintain meaningful reports and business analytics to ensure the achievement of performance targets; manage reconciliations, invoicing, collections and customer related queries to drive business performance and customer and partner satisfaction

Responsibilities

• Reconcile all open issues with partners and customers to drive customer satisfaction, and ensure accurate and timely resolution
• Manage related communication with internal and external stakeholders, and customers
• Drive billing and invoicing, and collections as needed; work with internal and external partners to deliver on related results
• Deliver performance reports to the unit against all target measures daily, weekly, monthly
• Lead and participate in meetings to review performance against targets, review KPIs, review outcome of activities and deliberate whether we are on track to deliver against plan
• Develop a standard reporting suite and dashboard and deliver required analyses
• Ensure data integrity, including reviewing own work to ensure it is accurate and complete
• Develop & maintain relevant and timely information for all forums to enable effective decision making and achievement of targets/forecasts
• Provide high quality analytical support by developing, clarifying and documenting business requirements, identifying appropriate data sources, extracting/cleansing data, developing appropriate presentation formats and explaining outputs to requesting manager
• Operate in a manner that is quick to solve and agile, particularly in response to ad hoc requests and requirements

Customer Delight

• Ensure that internal customers are delighted through prompt responses
• Ensure the team clearly understand internal and external customers that we serve
• Communicate the SLA to those we serve to ensure we meet business expectations
• Participation in cross function teams that are responsible for the review of business processes requiring improvement for purposes of driving customer delight up.

Processes & Procedures

• Ensure that the processes and procedures used in accomplishing the day to day tasks are documented and aligned to ISO for proper service delivery.
• Documented and fully approved processes and procedures aligned in the ISO format. 
• Identify inter-departmental dependencies and align processes that relate or influence each other.
• Seek for process automation to enable the business deliver 4.0 Digital maturity Index. This will include use of information and data visualization techniques.

Qualifications

• Bachelor’s Degree, or relevant degree with over 5 years’ experience in Business reporting, forecasting, Data analysis, costing and/or management accounting.
• MBA qualification will be an added advantage with high computer literacy
• Good analytical skills for decision making and attention to detail.
• Sound knowledge of the International Financial Reporting Standards and their application
• Ability to relate well with both internal and external customers and work in teams
• Ability to make use of management reports to take action
• Ability to work under pressure within strict deadlines