Reservation Agent at Summit Recruitment and Search

Key Requirements:

• Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations
• Look after customers’ travel needs from first enquiry to travel completed, by phone or email
• Book a range of travel products and offer professional advice, inclusive of specialist fares
• Adapt to different priorities and client needs
• Use a Consultative Sales approach
• Regularly check and action airline queue messages and monitor existing bookings on hold
• Achieve and maintain targets by working efficiently
• Exhibit positive behavior and a ‘can do’ attitude
• Act as a team player to ensure the overall success of the team and overall Operations function
• Make new members of the team feel welcome, sharing knowledge as appropriate
• Actively contribute to achieve the SLA targets and team incentives
• Attend weekly team updates and participate and share feedback in team meetings
• Participate in team activities, providing support to team members as required
• Assist clients who may be calling for another team member who is busy
• Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements
• Ensure all necessary actions are taken to reach and maintain SLA targets
• Maintain the company standards for monthly booking checks and ticket book entries
• Continually keep fully abreast of airline contracts, routings, and services
• Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.

Qualifications:

• Must have a bachelors in travel, tour, hospitality or any other relevant degree
• Must have at least 5 years of experience in a similar role
• Must have excellent verbal and written communication skills, preferably in English
• Should be experienced in native GDS
• Should be passion for and experience in business travel
• Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media
• Communicate effectively with other teams and departments to support a collaborative environment
• Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework
• Excellent fares knowledge including post ticketing changes and cancellations
• Excellent knowledge of the travel industry
• Experience working across cultures and with remote teams.

Deadline for applications: 14th January, 2024