Reservations Manager at Accor

Job Description

• To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of services and care at all times.
• Ensure all reservations are accurately actioned within the same working day.
• To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level.
• To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations’ team.
• Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis. 
• Prepare arrival lists and do reservations checks to ensure every booking is confirmed and guaranteed.
• Maintain a consistent focus on improving the overall flow of Reservations operations.
• To lead daily Reservations briefings and monthly employee meetings
• Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
• Handle guest complaints and enquiries in an efficient and professional manner
• To ensure the privacy of the guests and the confidentiality of the information is respected.
• Ensure that hotels’ website is fully optimized to maximize traffic from key search engines

Qualifications

• Previous experience in a similar capacity is required.
• Diploma in Hotel Management or related field
• Excellent telephone presentation, sales skills and ability to upsell is a plus.
• Highly interactive and people-friendly attitude.
• knowledge in Opera