Reservations Supervisor at Summit Recruitment and Search

Key Requirements:

• Respond to all inquiries from all reservations channels in a timely manner.
• Process reservation requests.
• Participate in yield management exercises that maximize the property revenue.
• Create and maintain automated and saved messages on identified reservation channels.
• Generate and maintain accurate property performance reports that will assist in the analysis of property performance.
• Collect all funds due from guests including security deposits as per rate and property specifications maintaining the no cash payment policy.
• Upsell extra services.
• Communicate all damages to guests in a timely manner as reported by the housekeeping team for charging against guest deposits.
• Process all refunds due to guests in conjunction with the accounts team by providing relevant reservation information.
• Keep up to date with changes and updates on features, promotions and change of terms of all sales channels e.g. airbnb and communicate the same to the operations manager.
• In charge of training on property management systems (PMS) – Training home-owners and any new or old team members on how to use the owners portal
• Reconciliation of payments from all payment channels on the property management system against the bank statements
• Ensuring all rates are correctly charted per booking and in line with yield meeting decisions
• Upload and maintain the accuracy of property listings information and pricing on all reservation channels.
• Act as the point of contact for all matters relating to information technology with the various suppliers and is the internal technical support.

Qualifications:

• Relevant bachelor’s degree
• Minimum 4 years of experience in the reservations department.
• Excellent command of written and spoken English.
• Excellent listening skills.
• Sound decision making and proactivity.
• Excellent planning skills and attention to detail.
• Technologically savvy.
• Airbnb enthusiast.