Resource Planning & Internal Projects Officer at Career Options Africa Ltd

Key Deliverables

• Lead staffing decisions across client engagements, business development, and internal initiatives, balancing team availability, interests, and project needs
• Monitor team utilization, capacity, and project pipeline to ensure effective deployment across the firm
• Manage staffing requests, identify and resolve gaps, and oversee the collection of staffing preferences
• Produce analysis and provide leadership visibility into utilization, capacity, and project pipeline
• Monitor project budgets, timelines, and resource allocation to ensure alignment with staffing plans
• Collaborate with People, Finance, and consulting leadership to align staffing with project timelines, organizational priorities, recruitment planning, and performance management workOperational Systems, Data, & Improvement Projects
• Own and improve the systems and dashboards supporting staffing, project tracking, and pipeline management, and others
• Identify operational bottlenecks and design improvements to workflows, data quality, and reporting
• Lead and support operational/process improvement initiatives to strengthen staffing, systems, and consulting team delivery
• Partner with the Systems team to design, implement, and scale enhancements to tools and systems
• Act as an internal operator to scope, test, and roll out tech improvements across the firm’s operational infrastructure
• Document and maintain updates too perational processes and procedures

Professional Qualifications

• Program/Project Implementation    
• Bachelor’s degree, preferably in business, finance, operations, engineering, economics, or related field
• 3–6 years of relevant work experience in operations, consulting, project management, or systems/process improvement roles Strong analytical skills and comfort working with operational data and reporting
• Understanding of AI tools, and how to leverage them to improve work efficiency
• Strong familiarity with operational systems, processes, and technology that helps businesses to scale
• Exceptional organizational skills and attention to detail
• Excellent written and verbal communication skills- ability to speak clearly, confidently and persuasively, and liaise with multiple stakeholders simultaneously Self-driven with ability to work under minimal supervision