Restaurant Manager at Gelian Hotel Machakos

Summary:

• Must be unflappable with the ability to handle multiple priorities and projects effectively and on a timely basis. He/ she should be a source of ideas and be proactive when it comes to supporting and enhancing the brand.
• Assist develop menus, food purchase specifications and recipes
• Assist develop and monitor food and labour budget for the department.
• Maintain highest professional food quality and sanitation standards.
• Leads the guest complaint recovery process to achieve 100% guest satisfaction prior departure

Responsibilities

• Maintain a professional and high-quality service-oriented environment at all times.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
• Achievement of financial goals in revenue, expenses and profit
• Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
• Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
• Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
• Confirm daily specials and new menu additions with the Executive Chef.
• Manage the food and beverage service provided in each outlet; coach employees on effective service techniques.
• Fully responsible for guest complaint follow up and guest complaint recovery process
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
• Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
• Plans and co-ordinates in-house activities with relevant division heads
• Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
• Ensures that all company discount and rebate policies are adhered to
• Shifts priorities and goals as work demands change
• Prioritizes tasks effectively to ensure most important tasks are completed on time
• Perform other hotel-related duties as required

Requirements

• Degree or Diploma in Food and Beverage from a reputable College or University.
• 2 years previous experience as Restaurant Manager in a 4* hotel.
• Good working knowledge of hotel computer applications.
• Experience in banqueting will be an added advantage
• A passion for delivering exceptional levels of guest service.
• Able to work flexible hours.