Restaurant Supervisor at CDL Human Resource

Position Summary:

Our clients seeks a dynamic and experienced Restaurant Supervisor to oversee daily operations and ensure excellent customer service at their restaurant in Nanyuki. The ideal candidate will have a passion for hospitality, strong leadership skills, and a proven track record in managing restaurant operations.

Key Responsibilities:

Operational Management:

• Oversee the day-to-day operations of the restaurant, including dining areas, kitchen, and service staff.
• Ensure compliance with health, safety, and hygiene standards.
• Monitor and maintain quality assurance of food and service.

Team Leadership:

• Supervise, train, and mentor staff to deliver exceptional service.
• Schedule shifts and manage staff performance and attendance.
• Foster a positive work environment that encourages teamwork and growth.

Customer Experience:

• Ensure a seamless dining experience for all guests by addressing their needs and resolving issues promptly.
• Monitor and act on customer feedback to improve service quality.

Inventory and Supplies Management:

• Oversee stock levels of food, beverages, and supplies.
• Liaise with suppliers for timely deliveries and maintain inventory records.

Financial Management:

• Assist in budgeting, cost control, and financial reporting.
• Monitor sales and ensure all transactions are accurately recorded.

Marketing and Promotions:

• Collaborate with the management team to plan and execute promotional activities.
• Implement strategies to increase customer engagement and restaurant footfall.

Requirements

Qualifications and Experience:

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in a supervisory role in the hospitality industry.
• Strong understanding of restaurant operations, including front and back of house.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in point-of-sale (POS) systems and basic financial reporting.
• Knowledge of local and international cuisine is a plus.