Restaurant Supervisor - CySuites Apartment Hotel at Cytonn Investments

Responsibilities

• Ensure rules & regulations are strictly established and adhered within the Hotel including Hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• Ensure sales are driven to the department’s full potential and budgets are adhered to.
• Manage costs and ensure they are in line with sales without compromising quality
• Manage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times
• Foster Innovation and new ideas and follow through on implementation
• Train and ensure growth of Internal talents to ensure a smooth transition in case of promotions and transfers
• Establish and maintain effective and positive employee working relationships
• Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attained
• Record all transactions, prepare and share daily sales reports
• Manage restaurant stock and inventory
• Any other duties that may be assigned from time to time

Requirements

• Proven work experience as a Restaurant Manager or similar role.
• Proven Customer Service experience as a Manager.
• Extensive F&B knowledge.
• Familiarity with Restaurant Management Software.
• Strong leadership, motivational and people skills.
• Acute Financial Management skills.